Refund Policy

This Refund Policy explains how payment milestones, cancellations, and refunds work for project-based engagements with Webspecia (a brand of Cognidom Technologies Private Limited). It supplements our Terms of Service; if your signed proposal or service agreement states different payment terms, that agreement takes precedence over this page.

1. Scope

This policy applies to one-time, project-based engagements — for example website development, CRM setup or migration, and similar fixed-scope projects — where work is delivered as a defined final output. It does not govern ongoing retainer services (SEO, Google/Meta Ads management, CRM subscriptions); see Section 10 for those.

2. Payment Structure

Project-based engagements are billed in two milestones:

1. 50% deposit, paid upfront to begin the engagement.
2. Once your deposit is received, we create a sales order confirming the engagement (typically within 1–2 business days) and assign a dedicated project delivery person to your project.
3. The remaining 50% balance becomes due on final delivery, as described in Section 5.

3. When the Deposit Is Refundable

If you request cancellation after paying the deposit but before we create the sales order, your 50% deposit is refundable in full. To request this, email info@webspecia.in as soon as possible — since sales orders are typically created within 1–2 business days of payment, this window is short.

4. When the Deposit Is Non-Refundable

Once a sales order has been created and a project delivery person assigned, the 50% deposit is non-refundable. Creating the sales order commits internal resources (delivery-team allocation, project setup, and — where applicable — third-party costs incurred on your behalf, see Section 9) that cannot be recovered once the engagement is underway.

5. Final Delivery & the Remaining 50%

The remaining 50% becomes due when you provide written acceptance/sign-off of the completed deliverable. If we deliver the completed work and you raise no written objection within 7 business days, the deliverable is deemed accepted and the balance becomes due — this fallback exists so that final payment isn't held up indefinitely by an unreviewed delivery, while still giving you a real window to request revisions or raise concerns in writing.

6. If the Remaining Balance Isn't Paid

If the remaining 50% is not paid after delivery is accepted (or deemed accepted per Section 5), we will withhold final assets — source files, credentials, hosting/domain handover, or live deployment — until the balance is settled. Work already delivered for review remains as delivered; it is the final, unlocked handover that is withheld.

7. Mid-Project Cancellation by You

If you cancel after a project delivery person has been assigned and work has begun, but before final delivery, the 50% deposit is retained as full and final settlement for the engagement to that point — no further amount is owed by either side. We will share whatever work-in-progress exists at the time of cancellation.

8. If We Can't Complete the Project

If Webspecia is unable to complete the engagement (for example due to a capacity issue on our side), and no meaningful work product has been produced, we will refund your 50% deposit in full. If partial work exists, we will refund the deposit on a pro-rated basis reflecting the value of work not delivered. This section exists so the risk of an incomplete engagement isn't one-sided.

9. Third-Party & Pass-Through Costs

Amounts already spent on your behalf with third parties before a cancellation — for example ad spend, paid licenses, domain/hosting purchases, or stock assets — are non-refundable regardless of the scenario above, since these are costs actually incurred with an external provider, not fees retained by Webspecia.

10. Retainers & Ongoing Services

Ongoing retainer services (SEO, paid ads management, CRM subscriptions, and similar recurring work) are billed and governed under the payment terms of your specific service agreement, not this milestone-based policy — an ongoing retainer doesn't have a single "final delivery" milestone the way a project does. If you have questions about your retainer's billing terms, contact your account manager or info@webspecia.in.

11. How to Request a Refund

Email info@webspecia.in with your sales order/invoice reference and the reason for your request. We aim to acknowledge refund requests within 2 business days.

12. Governing Law

This policy is governed by the laws of India, and any dispute arising from it is subject to the exclusive jurisdiction of the competent courts at Delhi, India — consistent with our Terms of Service.

13. Changes to This Policy

We may update this Refund Policy from time to time; the "Effective date" above reflects the latest version. The terms in effect at the time your sales order was created govern your specific engagement.